‘No diamonds or gold can ever match up to our team’

It is a well-established fact that the team plays an imperative role in the success of any business, and for them to work well, they must feel motivated. There are various ways in which Sham Jewellers try to make sure that their staff feels encouraged to continue the good work that they have been doing all these years. As they scale up, a systemic approach is what has helped them create sustainability. Gagan Khurana and Harinder Singh Khurana tell us about their team and how they manage hundreds of people working under their brand, Sham Jewellers.

From the beginning till now, how did you grow from a few people to a team of hundreds of people?

It takes few to start the sparkle that lights the fire of success. We began our journey of jewels with just a handful of wonderful hires, working together as equals, towards goals of customer satisfaction and growth of the business, laying down a humble yet strong foundation. This led to a wholesome progression, with development of trust consequently bringing in an increasing footfall, which demanded the expansion of the Sham family. And what followed was a steady, sustainable and consistent rise, which led us to where we are today.

Teamwork is the backbone of an organization. Share your views on the same.

Each member of the team has a role to play, which must be respected and appreciated to achieve impeccability. Just like a smooth-running machinery, a productive business is the result of seamless simultaneous efforts of each and every player of a team. It is only then that it all comes together to bring alive something truly beautiful.

In the jewellery Industry, what role does a team play? Which are the most essential departments?

The role of a well-oiled team is imperative for each industry and the jewellery business is no different. A jewellery store of extravagant high-quality collection without a well-oiled team is like a state-of-the-art rocket without fuel. A team is what drives the whole operation, and responsible for its success. With a strong belief in systemic approach, we have bifurcated our organization into many autonomous yet symbiotic departments, including, that of Management, Sales Staff, Accounting, Craftsmen, Logistics & Maintenance, Human Resources, Security and Service.

To read the full article, please log on to the link below: